We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return or exchange it under the following terms and conditions.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of receipt to request a return. To initiate a return, please contact us via our contact page with your order number and reason for the return.

Eligibility for Returns:

• Damaged or Faulty Goods: If you receive a damaged or faulty item, please notify us immediately with photographic evidence. We will arrange a replacement or refund at no extra cost.
• Change of Mind: If you change your mind about a purchase, you may return it at your own expense. Items must be unused, in their original packaging, and in resalable condition.
• Exchanges: We accept exchanges if the item has not been opened from its original packaging.

Return Conditions:

• All items must be returned in their original packaging.
• The cost of return shipping is the customer’s responsibility unless the item is faulty or damaged.

Cancellations

• Before Dispatch: Orders can be cancelled free of charge unless they have been packed and handed over to the courier.
• After Dispatch: If your order has already been dispatched, you must return the item at your own cost to receive a refund.

Refunds

Once we receive your returned item in the agreed condition, we will process the refund via the original payment method.

• Refunds should be received within 5-7 working days after processing, depending on your payment provider.
• If you do not receive your refund within this timeframe, please contact us for assistance.

International Returns

For international returns, please click  for further instructions.

For any return or refund-related queries, please reach out via our contact page, and we will be happy to assist you.